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CANCELLATION POLICY
10 – 12 passenger Limousines
A deposit of 20% of the estimated total is required at the time of booking and is non-refundable 72 hours prior to start of service. Balance will be charged 3 days prior to start of service and any cancellations within 24 hours of service are non-refundable and subject to 100% penalties.
Sprinter Van Limousines
A deposit of 20% of the estimated total is required at the time of booking and is non-refundable 72 hours prior to start of service. Balance will be charged 3 days prior to start of service and any cancellations within 48 hours of service are non-refundable and subject to 100% penalties.
Super Stretch Limousines (20 – 24 passengers)
A deposit of 20% of the estimated total is required at the time of booking and is non-refundable 7 days prior to start of service. Balance will be charged 3 days prior to start of service and any cancellations thereafter are non-refundable and subject to 100% penalties.
Party Bus
A deposit of 20% of the estimated total is required at the time of booking and is non-refundable 14 days prior to start of service. Balance will be charged 3 days prior to start of service and any cancellations thereafter are non-refundable and subject to 100% penalties.
Reservation Agreement
Thank you for choosing NS ROYAL LIMO Transportation and/or its Affiliates. This confirmation is to serve as our service agreement and contract.
DAMAGE TO VEHICLE
Clients are responsible for any damage incurred inside the vehicle during the duration of the reservation. This includes any broken glasses or alcohol decanters due to them not being put back in the proper place. In the event of any damage to the exterior of the vehicle caused by the client, that too shall be the responsibility of the client and will be charged based on an estimate received by a licensed body shop.
VEHICLE CLEANING FEE
There is no cleaning fee assessed by NS ROYAL Limousine for normal usage of the vehicle. However, if passengers bring food into the vehicle and do not clean up after themselves, a cleaning fee may be charged based on the severity of the situation. There is a $300 cleaning fee assessed for smoking/vaping in the vehicle. Based on the severity of the situation, if the vehicle has to be taken out of service there may also be a $500 per day penalty charged for however many days the vehicle is taken out of service. There will be a $300 cleaning fee assessed for any vomit or spillage of any type in the vehicle.
MECHANICAL ISSUES
In the event of a mechanical issue with the vehicle prior to the start of service, NS ROYAL Limousine has the right to substitute a comparable or higher-class vehicle. If there is an unforeseen mechanical issue during the service, NS ROYAL Limousine will either add additional time to the duration of the service or credit the client for the unused time. Depending on the severity of the issue, NS ROYAL Limousine reserves the right to send a new vehicle out to complete the reservation; the company will do its best to replace the vehicle with a comparable or higher-class vehicle.
ADDITIONAL DISCLOSURES
Please be advised that it is not advisable to walk around the vehicle while it is in motion. At any given time, the chauffeur may have to make a safety decision and either brake or maneuver to avoid a collision due to external factors. In the event that you are moving around the vehicle while it is in motion, neither NS ROYAL Limousine nor the chauffeur are responsible for any injuries.
Client hereby verifies that all of the above reservation information is correct and represents to be at least 18 years of age and legally capable of entering into this contract.
Overtime will be permitted, upon vehicle availability, and charged hourly. Availability of overtime is not guaranteed. Overtime rates are non-negotiable and will be charged to the customer at the time the services are rendered and collected by the chauffeur in the form of cash or credit card.
NS ROYAL Limousine reserves the right to terminate any reservation due to any illegal activities being conducted in the vehicle with the understanding that there will be no refund or credit issued to the client.
NS ROYAL Limousine shall not be held liable for any items left or damaged in the vehicle and shall not be responsible for the safe-keeping of any item.
THANK YOU FOR CHOOSING NS ROYAL LIMOUSINE AND/OR ITS AFFILIATES
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